Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket while you are browsing through your files or fine-tuning various settings. The ticketing system is being closely monitored 24-7-365 by our help desk support staff and the ticket response time is maximum one hour, but it seldom takes more than twenty minutes to get help. In contrast with other providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and ask for info in relation to any billing or technical problem. Additionally, you can see a selection of informative articles, which will help you resolve the commonest issues yourself.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated plans, was built with the notion that you should be able to manage everything connected to your account in a single location and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have an inquiry or face a predicament, you can get in touch with our technical support engineers straight away without the need to sign into some other admin interface. You can look through your web files or check a variety of settings in your account while you submit a new ticket or read the answer to an old one. If you’ve got a huge number of tickets and you wish to find a given one, you can take advantage of the intelligent search option, which is available in the Help section. We guarantee that you’ll get an answer in less than 1 hour irrespective of the essence of your enquiry or issue.