A ticketing system is the most popular medium of correspondence that web hosting providers offer to their clients. It is most often part of the billing account and is the very best way to fix a problem that takes a certain period of time to investigate or that needs to be forwarded to a server admin. In this way, all replies contributed by either party will be stored in one and the same place in case somebody else needs to work on the given problem and the information already exchanged in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, so you’ll need to log in and out of at least 2 accounts in order to perform some operation or to touch base with the hosting company’s tech support staff. If you wish to manage a couple of domain names and each one is hosted in its own account, you’ll have to use even more accounts at the same time. On top of that, it may take a substantial amount of time for the hosting provider to reply to your ticket requests.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket while you are browsing through your files or fine-tuning various settings. The ticketing system is being closely monitored 24-7-365 by our help desk support staff and the ticket response time is maximum one hour, but it seldom takes more than twenty minutes to get help. In contrast with other providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and ask for info in relation to any billing or technical problem. Additionally, you can see a selection of informative articles, which will help you resolve the commonest issues yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated plans, was built with the notion that you should be able to manage everything connected to your account in a single location and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have an inquiry or face a predicament, you can get in touch with our technical support engineers straight away without the need to sign into some other admin interface. You can look through your web files or check a variety of settings in your account while you submit a new ticket or read the answer to an old one. If you’ve got a huge number of tickets and you wish to find a given one, you can take advantage of the intelligent search option, which is available in the Help section. We guarantee that you’ll get an answer in less than 1 hour irrespective of the essence of your enquiry or issue.