Live Chat Support in Cloud Hosting
Along with the telephone and ticket support, our company provides live chat support as well. You can contact us every single day, including holidays and weekends, and we can give you more details about the cloud hosting plans that we provide if you are not among our customers yet, or about common and billing questions in case you already have a user profile. Though for strictly technical issues you need to open a trouble ticket to our technical support team, as such issues need additional time to be dealt with, you can still get in touch with us on the live chat for some technical info. For example, we are able to assist you to set up an e-mail address in your email client or troubleshoot a number of issues, saving you plenty of time. Even when our phone lines are already off for the day, you will be able to speak with a live person.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is accessible to all of our future and active customers. If you're looking for a new web hosting account, you will be able to chat in real time to one of our representatives and receive more information about our semi-dedicated plans so as to choose the optimal plan for your web sites. In the event that you already have an account with us, we can assist you in a very timely manner with general, billing and 1st level techissues. Although in certain cases you will have to open a ticket as there are things that can't be resolved through a live chat, we will help you with various basic jobs, like setting up an email account in an email client or redirecting one domain name to another one. Thus, you will benefit from quick support and you'll save plenty of time.