A live chat is one of the several ways of communication supplied by some hosting companies as part of their support services. Determined by the supplier, the chat can be used for billing, pre-sales and/or tech assistance. This way of contact is quicker in comparison to a support ticket and it will make it much less likely to misunderstand or misspell anything in comparison to a phone call with an agent. Furthermore, when the issue that you experience needs some time to be investigated and taken care of, you can do something different in the meantime instead of just waiting, like you'd have to do if you call. You can also take advantage of a live chat support service without charge provided that you have Internet access even when your web hosting supplier is located in another country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Hosting

Along with the telephone and ticket support, our company provides live chat support as well. You can contact us every single day, including holidays and weekends, and we can give you more details about the cloud hosting plans that we provide if you are not among our customers yet, or about common and billing questions in case you already have a user profile. Though for strictly technical issues you need to open a trouble ticket to our technical support team, as such issues need additional time to be dealt with, you can still get in touch with us on the live chat for some technical info. For example, we are able to assist you to set up an e-mail address in your email client or troubleshoot a number of issues, saving you plenty of time. Even when our phone lines are already off for the day, you will be able to speak with a live person.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is accessible to all of our future and active customers. If you're looking for a new web hosting account, you will be able to chat in real time to one of our representatives and receive more information about our semi-dedicated plans so as to choose the optimal plan for your web sites. In the event that you already have an account with us, we can assist you in a very timely manner with general, billing and 1st level techissues. Although in certain cases you will have to open a ticket as there are things that can't be resolved through a live chat, we will help you with various basic jobs, like setting up an email account in an email client or redirecting one domain name to another one. Thus, you will benefit from quick support and you'll save plenty of time.