One-Hour Response Guarantee in Cloud Hosting
If you’re using one of our cloud hosting plans and you’ve got a query or encounter an obstacle, you can touch base with us 24/7/365 by submitting a technical support ticket or by writing an e-mail and we guarantee that you’ll get a reply in no more than sixty minutes. If the issue can be solved, we will do it before we respond to you, while in case there’s something that you need to do on your end, we’ll provide you with all the necessary details – what settings to check, what workable solutions to try, etc. Usually, you will get a reply within only half an hour, which means that waiting for hours on end or even for more than one day to get assistance is something unthinkable. Our 1-hour response guarantee applies to any question that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer care team members will be at your service at all times and they’ll respond to any ticket that you submit via the web hosting Control Panel within only one hour. The ticket response time is guaranteed regardless of whether you’ve got a general query related to your semi-dedicated server or you face a certain obstacle and you won’t have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time of day or night it is, we will be there to lend you a hand, as we are available 24-7 to deal with any technical, billing or general issue. In case you contact us about anything that’s within our capacity, we’ll resolve it before we answer, so you won’t have to wait around for hours or days while the problem perseveres. In case there’s something that you need to do on your end, we will provide you with the required information – what possible solutions to try, what steps to take, etc.