24/7 Customer Support in Cloud Hosting
The customer and tech support services for all our cloud hosting plans are twenty-four-seven, which means that you can forget all about waiting for several days in order to get assistance. In case you aren't our client yet, you can call us, chat with a consultant or send an e-mail. If you currently have an account, you are able to open a support ticket in addition to the other three ways of communication. You'll be able to select the best way to contact us depending on where you are or the hardware you are using. We can assist you for almost any hosting-related question that you may have or problem that you may experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in such a case the maximum reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to get timely assistance, especially if your web site is not functioning effectively for whatever reason. Our semi-dedicated plans include 24/7 customer and tech support, therefore in case something comes up, you are able to use plenty of ways to get in touch with us - phone line with a couple of local numbers globally, live chat, e-mail messages and support tickets. The first two options are for billing, pre-sales and common issues, so if you do not have an account yet, for instance, you'll be able to get more info regarding our solutions, or we can assist you with less demanding technical problems. The second two options are for strictly technical issues or anything that's more time-consuming as it is much easier to track the conversation between you and our tech support crew. The guaranteed maximum reply time for them is only an hour, the typical one - 15-20 min, therefore you will not need to wait for a whole day so as to get support as you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Servers
If you purchase a VPS server from us, you can use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have a couple of local phone numbers in the United States, the United Kingdom and Australia along with a live chat service. When you're an active customer and you require help with a technical issue which requires longer time to investigate or resolve, you're able to open a support ticket through your billing account or you can send an e-mail and we will take care of the issue and send you an answer within one hour. The answer time is warranted 24/7, including weekends and holidays, however for many problems it takes a maximum of 30 minutes to get support. The support service covers your VPS plus all pre-installed software it comes with, so in case you need help with third-party applications, you will be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
All of the dedicated server plans that we provide include 24/7 support through numerous methods of communication and with a one-hour max response time warranty. If you want to find out more about the plans or you have various billing or general questions, you'll be able to call one of the local numbers that we have around the globe or you may use our live chat support and talk with a live agent. For solely technical issues that need the help of a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an email message, because these channels are more appropriate to monitor a particular matter. The reply time for them rarely exceeds half an hour, therefore you can forget all about waiting for a full day to receive help. The support service is available for all of the server-related matters, which includes the pre-installed software. In the event that you need support for third-party applications, you may consider obtaining the Managed Services upgrade that we provide with all the packages.