A 99.9% Server Uptime
We’ve built our cloud hosting system using dependable hardware and significantly customized software. Our sysadmins have installed a modified version of Security–Enhanced Linux on each of our machines in order to guarantee utmost safety and dependability. We’ve installed several DDoS prevention tools combined with powerful firewall programs to make sure our network is invincible and safe.
All our cloud hosting plans packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee stays the same.
A 99.9% Network Uptime
Apart from our cloud hosting system, we have also built our own internal network in all our datacenters. Everything is based on enterprise–level hardware components provided by Juniper. On top of that, on every router, we have configured a firewall with a complex algorithm in order to filter out all suspicious requests.
Hence, in all our datacenter facilities – in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee applies to all hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you’re disappointed with our web hosting services, or if you think that they are insufficient, or if you decide that you should have a VPS web hosting plans instead of a cloud hosting package – you will get a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to maintain total control of your domains even if you close your account with us.
24/7 Technical Support
We have meticulously picked each member of our 24x7 support team to ensure that we can offer the very best client support you can possibly get. Each one of our technical support engineers has many years of experience working with web hosting accounts behind his back, hence they know very well what they are doing. And they’re at your disposal 24–7–365 – you will be able to contact them at any time and they will respond to you as fast as possible.
Their average ticket response time is just 20 minutes, while with other hosting providers you need to wait around for days. What’s more, we offer a 1–hour response time guarantee. Irrespective of what happens, your inquiries will be responded to in under one hour.