Client Support Channels
A One–Hour Support Ticket Response Time Guarantee
We offer a sixty–minute response warranty for every support ticket or email that you send to our customer care staff. We’ll rapidly respond to all the general inquiries and forward right away the matter to our administrators in case any further assistance is required. If you make use of the Managed Servers package, we will execute any of the included services at a time that has been agreed upon preliminary.
A Topflight Client Care Service
We’ll be available to you 24x7x365 to answer any queries that you may have pertaining to our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also need help handling server management tasks, you can make use of our Managed Servers package, which includes data backup hard disk storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and installation procedures
An Easy–to–Navigate Help Section
Each dedicated web hosting plan is equipped with our free Web Hosting Control Panel, which boasts a circumstantial knowledge base plus a selection of instructional video tutorials. Whenever you require help with the Web Hosting Control Panel, just click the Help or Videos buttons in the top right corner.